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The LuxEvo

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Frequently Asked Questions

Is it necessary to provide personal data to sell or purchase on theluxevo.com?

Is it necessary to provide personal data to sell or purchase on theluxevo.com?

In order to buy or sell from theluxevo.com, you must become a member and fill out a registration form that does require you to provide some personal data. Registration is free. Personal information collected is subject to automated processing. Other than processing your purchase or sale, your personal data remains confidential.

Is my personal information secure?

Information collected from buyers and sellers upon registration is kept confidential by The LuxEvo . Furthermore, personal data is never transmitted to other members at any time.

Can I modify my personal information?

Yes, you can modify your personal information at any time by logging into your account.

When will the seller receive their payment?

We pay after having received and successfully carried out a quality control. Individual sellers are paid 7 days after a successful quality control, professional sellers are paid 15 days after the buyer receives the item. Payment is via Bank Transfer or Paypal (Please select preferred option when you sign up).

How long does shipping typically take?

Items purchased on www.theluxevo.com are delivered to the indicated address within 7 days (in the UK) and a maximum 14-21 days (outside the UK ). Delays are dependent on how quickly the seller sends the items. Ready To Ship items are shipped next day always*. In order to ensure the seller sends their item The LuxEvo offers free pick-up* (for UK residents only ). This offer is however not available for bags, jewellery or watches over £2500).

We ship via Royal Mail, Ipost Parcel, DPD and DHL.

As The LuxEvo has provided all the information regarding shipping/delivery delays, a customer cannot cancel an order because of the reasons mentioned above.

What countries do you ship to?

At the moment, we only ship to the UK, USA, France, Italy, Spain, Germany, Greece, Poland and most European countries, Nigeria, Ghana, South Africa and some other African countries..

For every other country, please contact us via e-mail: info@theluxevo.com or by telephone: +448002884731

Can I modify my delivery address?

Before placing an order: Yes you can modify your delivery address in your personal information section in your account.

You may also add multiple delivery addresses in this section*.(*items will only be sent to registered card holder address).

After placing an order : If your order has not passed the “appraisal in progress” stage, you may change your delivery address by contacting our customer service at +448002884731 (Monday – Friday from 12:00PM to 16:30PM).

For logistical reasons, if your order has already passed this stage, we are unable to change your delivery address.

Can I return a product if I am dissatisfied?

Luxury Evolution LTD, The LuxEvo, theluxevo.com does not accept returns (this does not however affect your statutory rights). If the buyer isn’t satisfied with their purchase, they may relist it for free ( commission free) within 7 days of receiving the item. The customer service at The LuxEvo and our experts scrutinize the conformity and authenticity of all products sold.

Items sold by private sellers are sent to The LuxEvo showroom first, where they are checked thoroughly for authenticity and also to make sure they match the description as provided by the seller.

In the event the item does not conform to the description made by the seller,  upon inspection by The LuxEvo team, the buyer will be notified and offered a  full refund.

How to submit an offer?

If you are interested in a product but the price seems too high, you have the ability to negotiate by offering a lower price. Just click on the box “Make an offer”. You can then enter the desired price. Please make a reasonable offer. Your offer has a lower chance of being accepted by the seller if it is less than 20% of the selling price. By submitting an offer you are agreeing to purchase the item if the seller accepts your offer.

How to submit a question regarding an item?

If you are interested in an item and have a question that cannot be answered in the description, you may ask the seller for more information. In order to do so, click on «Ask a question about this item». Write your question and click «Submit». After moderation, your question will be transferred to the seller. The seller’s response will be sent to you via e-mail and is visible in your account.

Purchase with confidence!

The LuxEvo acts as middle man between the buyer and the seller. When you make a purchase, your money is locked in an escrow account with the Bank. Once the seller validates the sale and sends the item(s) to The LuxEvo, it is then authenticated and inspected by independent experts. We submit the payment to the seller seven days after the buyer receives the package (on a Friday).

In the event where the seller does not validate the sale or we do not approve the product, we will issue a full refund (including shipping fees).

How to sell on theluxevo.com?

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