In order to buy or sell from theluxevo.com, you must become a member and fill out a registration form that does require you to provide some personal data. Registration is free. Personal information collected is subject to automated processing. Other than processing your purchase or sale, your personal data remains confidential.

Information collected from buyers and sellers upon registration is kept confidential by The LuxEvo . Furthermore, personal data is never transmitted to other members at any time.

Yes, you can modify your personal information at any time by logging into your account.

We pay after having received and successfully carried out a quality control. Individual sellers are paid 7 days after a successful quality control, professional sellers are paid 15 days after the buyer receives the item. Payment is via Bank Transfer or Paypal (Please select preferred option when you sign up).

Items purchased on www.theluxevo.com are delivered to the indicated address within 7 days (in the UK) and a maximum 14-21 days (outside the UK ). Delays are dependent on how quickly the seller sends the items. Ready To Ship items are shipped next day always*. In order to ensure the seller sends their item The LuxEvo offers free pick-up* (for UK residents only ). This offer is however not available for bags, jewellery or watches over £2500).

We ship via Royal Mail, Ipost Parcel, DPD and DHL.

As The LuxEvo has provided all the information regarding shipping/delivery delays, a customer cannot cancel an order because of the reasons mentioned above.

Before placing an order: Yes you can modify your delivery address in your personal information section in your account.

You may also add multiple delivery addresses in this section*.(*items will only be sent to registered card holder address).

After placing an order : If your order has not passed the “appraisal in progress” stage, you may change your delivery address by contacting our customer service at +448002884731 (Monday – Friday from 12:00PM to 16:30PM).

For logistical reasons, if your order has already passed this stage, we are unable to change your delivery address.

Luxury Evolution LTD, The LuxEvo, theluxevo.com does not accept returns (this does not however affect your statutory rights). If the buyer isn’t satisfied with their purchase, they may relist it for free ( commission free) within 7 days of receiving the item. The customer service at The LuxEvo and our experts scrutinize the conformity and authenticity of all products sold.

Items sold by private sellers are sent to The LuxEvo showroom first, where they are checked thoroughly for authenticity and also to make sure they match the description as provided by the seller.

In the event the item does not conform to the description made by the seller,  upon inspection by The LuxEvo team, the buyer will be notified and offered a  full refund.

If you are interested in a product but the price seems too high, you have the ability to negotiate by offering a lower price. Just click on the box “Make an offer”. You can then enter the desired price. Please make a reasonable offer. Your offer has a lower chance of being accepted by the seller if it is less than 20% of the selling price. By submitting an offer you are agreeing to purchase the item if the seller accepts your offer.

If you are interested in an item and have a question that cannot be answered in the description, you may ask the seller for more information. In order to do so, click on «Ask a question about this item». Write your question and click «Submit». After moderation, your question will be transferred to the seller. The seller’s response will be sent to you via e-mail and is visible in your account.

The LuxEvo acts as middle man between the buyer and the seller. When you make a purchase, your money is locked in an escrow account with the Bank. Once the seller validates the sale and sends the item(s) to The LuxEvo, it is then authenticated and inspected by independent experts. We submit the payment to the seller seven days after the buyer receives the package (on a Friday).

In the event where the seller does not validate the sale or we do not approve the product, we will issue a full refund (including shipping fees).

• You must first become a member, it only takes one minute!
• You can list your ad(s) free of charge.
• Once you submit your ad, it will be moderated with 24 hours by our customer service team. Once it has been moderated, it will then be listed on our site.
• In order to maximise your chances of selling you item(s), The LuxEvo offers a price guide. This guide helps you to determine the best selling price for your item.
• Once your item has been sold, you will be informed via e-mail.
• You will then validate the sale and send your item(s) to Luxury Evolution LTD, Unit 2A, Williams Business Park, 59 Bexley High street, Bexley , Kent UK (Open Monday -Friday from 10:00AM to 17:30PM).
• Items sold are picked up by a preferred courier on behalf of The LuxEvo* (for UK residents selling leather goods, accessories, jewellery and watches less than £2500). Only applies to VIP sellers.
• If your item (leather goods, accessories, jewellery or watches) is more than £2500, the shipping fees are at your charge and your (the seller’s) responsibility to make sure sold items are received in The LuxEvo showroom.
• The independent experts verify the conformity to the description and the authenticity of the item.
• If the item is deemed authentic, you will receive your payment via bank transfer or Paypal the Friday following a delay of 7 days from the reception of the parcel from the buyer. The LuxEvo Commission is already deducted from the sales price.